Your satisfaction is important to us. Should you need to return an item you may do so within 14 days of receipt excluding pre-order items and sale items. You may return unused items in their original condition with tags attached, for an exchange or refund.
Used items cannot be accepted for exchange or refund. Shipping and handling fees are non-refundable.
- To return an item(s), circle the item(s) on the sales receipt you are returning
- Indicate if you prefer a credit or an exchange. If exchanging, let us know what you would like by note the name, color and size and quantity. Re-shipping charges will be charged to the method of payment originally charged.
- If shipping address has changed, please include proper address.
- Pack and seal return merchandise securely and include packing slip. We are not responsible for lost items, so please insure accordingly. All packages must be prepaid – we cannot accept COD’S.
- Address for returns/exchanges to:Magnolia Charlie
209 Marine Avenue
Balboa Island, Ca. 92662
- Please allow 5 days after receipt of receiving merchandise for credit to appear on your statement.
Your satisfaction is important to us so whatever we can do, we would be happy to put together outfits for you or help you in your sizing.
We take great care in packaging your shipment, but occasionally items can become damaged in transit or there are flaws not visible to our shipping department. Should you receive a damaged item please contact us immediately at customer service so that we can arrange for replacement and return shipping of damaged item.
Missing or Incorrect Items
We try to fulfill each order perfectly, but if an error occurred in packing your order please contact us at customer service so that we may correct the error as soon as possible. We are sorry for any inconvenience this may have caused you.